We’re a family owned business, so we bring our family values to our work. We are a friendly voice on the phone to our clients and our cleaners, ready to match every home with the perfect cleaner.
We’ve been involved in domestic cleaning since 1996, so we know a thing or two about keeping homes tidy. But don’t take our word for it, read what our clients say about us.
We stand by our service with a 100% money back guarantee if something goes wrong and we can’t correct the issue.
If you’re not happy with the cleaning service you received, contact us and we’ll do everything we can to make amends.
We will either work with the same cleaner to ensure the service is up to scratch, or allocate someone new if the cleaner we matched you with isn’t working out. If the problem still can’t be resolved, we will offer your money back.
Over 22 years experience
We’ve been cleaning since 1996, which means we know a thing or two about making our clients happy.
Quality assurance visit
Our new cleaners will often undergo a quality assurance visit during their first few cleans. This is so we can be sure that we are sending you a quality cleaner that is right for your home.
We conduct regular follow-up calls with all clients to ensure our service quality is maintained and to resolve any issues that may arise.
Human customer support
You can call our friendly office staff any time during office hours. If we can’t get to your call immediately, we will always call you back.
Payment is made directly to the cleaner, and can be done either by cash on the day of the service or via direct deposit into their bank account.
For a one off service we take a deposit of $100 over the phone to lock in the booking. This payment can be made by debit or credit card. It’s not until the service is complete, and you are happy with the job, that we process the remainder of the payment through the same card.
Yes! Your cleaner will generally live close to you, so they don’t have to travel very far. For a regular service the same cleaner will come back to your house each clean.
If anything happens to go wrong during the service, whether the clean doesn’t meet your expectations or something is accidentally broken, we take full responsibility. That’s why we’re here, to make sure that cleaning your home is as stress-free as possible. Whatever the issue is, we’ll resolve it.