It's important to us that you and your cleaner remain safe and healthy during this time.
We continue to advise our cleaners to follow good hygiene practices and maintain social distancing whilst cleaning. They are instructed to stay at home if they show any flu-like symptoms (fever, coughing, sore throat and fatigue) and not to return to work until they have been tested for the coronavirus and can demonstrate they have received a negative result.
We are monitoring the situation closely to ensure we follow Federal and State Government recommendations as they are updated.
Please give us a call if you have any concerns on (03) 9372 0190.
For more information please visit the Australian Government Department of Health website or call the Coronavirus Health Information Line on 1800 020 080.
Payment is made directly to the cleaner and can be done either by cash on the day of the service or via direct deposit into their bank account, whichever is more convenient for you.
For all one-off services, including end of lease, move in or spring cleaning, we require a $100 deposit over the phone to secure the booking. This payment can be made by debit or credit card. Once the service is complete and you are happy with the job, we process the remainder of the payment through the same card.
Our team of over 90 cleaners are able to reach over 500 suburbs in Melbourne. This means we always have someone on hand who is just right to clean your home.
We advertise extensively throughout Melbourne to find the perfect candidates and end up hiring around 1% of people who apply. Each of our cleaners undergo training with our experienced staff to make sure their skills are up to scratch.
Our cleaners are all:
We allow (and prefer) clients to meet their professional house cleaner before they start. Once you're happy with your cleaner and based on your preferences, you can let the cleaner in yourself, hide a key for them or give them a key directly. Many of our clients give their cleaner a key because of how satisfied they are with our careful recruitment and training process.
We are so confident in the exceptional quality of our cleaning agency in Melbourne that we offer a 100% money back guarantee if something goes wrong or can’t be corrected. If, for whatever reason, you are not satisfied with our house cleaning service, simply give us a call and we will do whatever we can to resolve the situation.
We will either:
Work with the cleaner that was allocated to you to make sure that they are meeting the high standards of our service.
Allocate a new cleaner to you if the current cleaner isn’t working out.
If nothing more can be done to remedy the issue, we will happily give you your money back.