Important Update Regarding Your Cleaning Rates

Important Update Regarding Your Cleaning Rates

20th April 2021

We'd like to thank you for your continued support for Excel Cleaning over the past 12 months.

We know this has not been an easy time for many. Your continued support and understanding while we have navigated the challenges of Covid-19 is appreciated.

It has kept us motivated to keep doing what we do best - providing reliable home cleaning services to you.

In order to maintain the high standard of cleaning service, attract quality applicants and to offer our cleaners more competitive remuneration, we will be increasing our rates by a few dollars from 3 May 2021.

New rates effective 3rd of May 2021

Weekly or Fortnightly Service (Monday to Friday)*:

Please feel free to call us on 9372 0190 or send us an email at if you have any questions or concerns.

From all of us at Excel Cleaning, thank you once again for your support.

* All of our rates have changed by the same amount (+$3 for 2 hours and +$1 for each additional hour). If your service isn't a regular weekly or fortnightly service, and you are unsure of your new rate, please contact us to find out.

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Common questions

Regular service

Payment is made directly to the cleaner and can be done either by cash on the day of the service or via direct deposit into their bank account, whichever is more convenient for you.

One-off service

For all one-off services, including end of lease, move in or spring cleaning, we require a $100 deposit over the phone to secure the booking. This payment can be made by debit or credit card. Once the service is complete and you are happy with the job, we process the remainder of the payment through the same card.

Experienced and professional

Our team of over 90 cleaners are able to reach over 500 suburbs in Melbourne. This means we always have someone on hand who is just right to clean your home.

The best of the best

We advertise extensively throughout Melbourne to find the perfect candidates and end up hiring around 1% of people who apply. Each of our cleaners undergo training with our experienced staff to make sure their skills are up to scratch.

Fully vetted and trained

Our cleaners are all:

  • Police checked
  • Fully insured for public liability
  • Personally interviewed
  • Thoroughly reference checked
  • Professionally trained by us
  • Friendly and courteous
Meet your cleaner

We allow (and prefer) clients to meet their professional house cleaner before they start. Once you're happy with your cleaner and based on your preferences, you can let the cleaner in yourself, hide a key for them or give them a key directly. Many of our clients give their cleaner a key because of how satisfied they are with our careful recruitment and training process.

Money back guarantee

We are so confident in the exceptional quality of our cleaning agency in Melbourne that we offer a 100% money back guarantee if something goes wrong or can’t be corrected. If, for whatever reason, you are not satisfied with our house cleaning service, simply give us a call and we will do whatever we can to resolve the situation.

We will either:


Work with the cleaner that was allocated to you to make sure that they are meeting the high standards of our service.


Allocate a new cleaner to you if the current cleaner isn’t working out.


If nothing more can be done to remedy the issue, we will happily give you your money back.