We’re a family owned business, so we bring our family values to our work. We are a friendly voice on the phone to our clients and our cleaners, ready to match every home with the perfect cleaner.
We’ve been involved in domestic cleaning since 1996, so we know a thing or two about keeping homes tidy. But don’t take our word for it, read what our clients say about us.
We stand by our service with a 100% money back guarantee if something goes wrong and we can’t correct the issue.
If you’re not happy with the cleaning service you received, contact us and we’ll do everything we can to make amends.
We will either work with the same cleaner to ensure the service is up to scratch, or allocate someone new if the cleaner we matched you with isn’t working out. If the problem still can’t be resolved, we will offer your money back.
Since my son and I founded Excel Cleaning, we have always tried to operate with the following philosophy in mind:
We strongly believe that this approach has led to the success of the company, and we look forward to staying true to this in the years to come. Therese, Owner & Manager
We’ve been cleaning since 1996, which means we know a thing or two about making our clients happy.
We conduct regular follow-up calls with all clients to ensure our service quality is maintained and to resolve any issues that may arise.
Our new cleaners will often undergo a quality assurance visit during their first few cleans. This is so we can be sure that we are sending you a quality cleaner that is right for your home.
You can call our friendly office staff any time during office hours. If we can’t get to your call immediately, we will always call you back.
Payment is made directly to the cleaner and can be done either by cash on the day of the service or via direct deposit into their bank account, whichever is more convenient for you.
For all one-off services, including end of lease, move in or spring cleaning, we require a $100 deposit over the phone to secure the booking. This payment can be made by debit or credit card. Once the service is complete and you are happy with the job, we process the remainder of the payment through the same card.
Experienced and professional
Our team of over 90 cleaners are able to reach over 500 suburbs in Melbourne. This means we always have someone on hand who is just right to clean your home.
The best of the best
We advertise extensively throughout Melbourne to find the perfect candidates and end up hiring around 1% of people who apply. Each of our cleaners undergo training with our experienced staff to make sure their skills are up to scratch.
Fully vetted and trained
Our cleaners are all:
Meet your cleaner
We allow (and prefer) clients to meet their professional house cleaner before they start. Once you're happy with your cleaner and based on your preferences, you can let the cleaner in yourself, hide a key for them or give them a key directly. Many of our clients give their cleaner a key because of how satisfied they are with our careful recruitment and training process.
Money back guarantee
We are so confident in the exceptional quality of our cleaning agency in Melbourne that we offer a 100% money back guarantee if something goes wrong or can’t be corrected. If, for whatever reason, you are not satisfied with our house cleaning service, simply give us a call and we will do whatever we can to resolve the situation.
We will either: