Aged Care Cleaning
Dedicated, experienced and caring cleaners
Our team is more than just skilled cleaners; they're compassionate, reliable people dedicated to making a real difference in the lives of older Australians. We work alongside registered aged care providers, including the Salvation Army, to deliver regular home cleaning for aged care participants across Melbourne. We believe in the personal touch, so the same friendly face will take care of your home, whether that's every week or every other week, just as you prefer. You can trust them to treat your space with the kindness, respect, and thoroughness it deserves.
More about our aged care cleaning
We acknowledge that every person has unique needs and preferences. Hence, we use your cleaning products and equipment, ensuring your home is cleaned just the way you want it, each and every time. Our cleaners can also adapt their routines to accommodate any specific requests or requirements you may have.
If you receive aged care funding through the Support at Home program or the Commonwealth Home Support Programme (CHSP), you can ask your provider about engaging Excel Cleaning for your domestic assistance. We work directly with registered aged care providers and can invoice them on your behalf. If you're not yet receiving funded services, we also offer private cleaning at affordable rates — give us a call to discuss your needs.
Regular aged care cleaning prices
If your cleaning is arranged through your aged care provider, we invoice them directly — there's nothing for you to manage. If you're paying privately, we offer simple fortnightly or weekly billing. Either way, we're happy to work with you, your family, or your care coordinator to make the process as straightforward and stress-free as possible.
Our cleaners
We know letting someone new into your home can be a big deal. That's why we make sure you get to meet your cleaner before they start. This way, you get to know them a little first.
You can trust our cleaners because they all:
- Have a clean police record
- Have insurance
- Have been interviewed by us
- Have good references
- Have been trained by us
- Are friendly and polite
Our home cleaning team
We have more than 100 cleaners working with us. This means we can clean homes in over 500 places in Melbourne. No matter where you live, we have a cleaner who can come to you.
We look for the very best cleaners in Melbourne. Many people apply, but we only choose about 1 in 100. These chosen cleaners then learn from our experienced staff. This way, we make sure they know how to clean really well.
How it works
We like to speak to you on the phone to learn about your specific cleaning needs. This way, we can tailor a service that best fits your individual requirements and works within your aged care funding.
You meet your cleaner before your first service to walk them through your home and explain your preferences on how tasks should be performed.
Let our cleaning expert take care of everything for you. Ensuring your home is comfortable, clean, and tailored to your specific requirements.
We will call you the day after your first clean to check in and make sure you are satisfied with the cleaning service.
What's included?
- Bathrooms and toilets
- Kitchen and surfaces
- Floors vacuumed & mopped
- Dusting
- Ironing and washing
What's not included?
- Steam cleaning carpets
- Cleaning outside windows
Common questions
Whose cleaning products and equipment do you use?
Most of our clients provide their own products and equipment for their cleaners. This is done so that you know what chemicals are being used in your home and to help keep the cost of the service down. However, we can provide all or some products and equipment for these services if you would like.
Do I need to be home during the clean?
No, but you can be if you like.
We highly recommend that you meet the cleaner before they start cleaning for you (this can be done outside of business hours). After this meeting, it is up to you whether your cleaner works while you’re at home or not.
What if something goes wrong?
Money back guarantee
We are so confident in the exceptional quality of our cleaning agency in Melbourne that we offer a 100% money back guarantee if something goes wrong or can’t be corrected. If, for whatever reason, you are not satisfied with our house cleaning service, simply give us a call and we will do whatever we can to resolve the situation.
We will either:
- Work with the cleaner that was allocated to you to make sure that they are meeting the high standards of our service.
- Allocate a new cleaner to you if the current cleaner isn’t working out.
- If nothing more can be done to remedy the issue, we will happily give you your money back.