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NDIS Cleaning Melbourne

As a registered NDIS provider, we deliver consistent home cleaning to participants across Melbourne. Your cleaner learns your routine, respects your space, and arrives on the same day every visit. Whether you're self-managed, plan-managed, or NDIA-managed, we work with your plan.

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Police-checked cleaners
Same cleaner every visit
Registered NDIS Provider
Fully insured
Group 7
500k+ Cleans Completed
4.8 226 reviews
30+ Years of Family Cleaning Experience
100% Satisfaction Guarantee
What we handle
How It Works

What we handle

Your paperwork is sorted.

Excel is a registered NDIS provider, so we work with self-managed, plan-managed, and NDIA-managed plans. We invoice the right party (you, your plan manager, or the NDIA), send compliant invoices, and handle any claims process. The admin stays off your plate.

Your support team can talk to ours.

If you have a support coordinator or plan manager, they can contact us directly to set up service, adjust your hours, or change tasks. You don't need to act as the go-between.

Your cleaner stays the same.

One person, every visit, who learns your home and your routine. Consistency matters more for NDIS participants than for most of our customers, and we run the service that way. If your cleaner is ever unavailable, we'll tell you in advance and send a trained replacement who's been briefed on your needs.

Get Started Call (03) 9372 0190
What's Included

What's Included in NDIS Cleaning

Below is what a typical NDIS clean covers. We agree the scope with you (and your support coordinator or plan manager if you have one) at the first visit, then adjust as your needs change.

Every room, every visit

  • Vacuum or mop floors (depending on surface)
  • Wipe all surfaces
  • High-touch surfaces (light switches, door handles)
  • Skirting boards dusted
  • Cobwebs removed
  • Empty bins

Kitchen

  • Clean sink
  • Stovetop and splashback
  • Appliance exteriors
  • Mirrors and glass

Bathrooms

  • Shower, bath and basin
  • Toilet inside and out
  • Mirrors and glass

Bedrooms

  • Make beds, and change linens when fresh sheets are available
  • Dust bedside tables
  • Wardrobe exteriors
  • Mirrors and glass

Living and dining areas

  • Coffee and side tables wiped
  • Dining table and chairs wiped
  • TV screen and electronics dusted
  • Mirrors and glass

Laundry

  • Clean sink
  • Appliance exteriors
  • Cabinet exteriors wiped

Additional Tasks (Plan Dependent)

Need fridge and pantry organisation, ironing, or light oven cleaning? These can be added depending on your plan. Let your cleaner or the office know

How Payment Works
Pricing

How Payment Works

We work with all three NDIS plan types. Here's how each one works.

Self-managed You pay us directly. We provide a compliant invoice after each visit, which you submit to claim reimbursement from your NDIS funds.

Plan-managed Your plan manager pays us directly. We send them the invoice after each visit. No paperwork on your end.

NDIA-managed We submit claims through the NDIS portal on your behalf. You don't need to handle any of the claims paperwork.

See My Price Call (03) 9372 0190
Our Process

How to Get Started

Most participants are matched with a cleaner and on their first visit within a week.

1

Tell Us About Your Needs

Fill out the form or call us. Tell us what you need and how often.

2

We Check Your Plan

We check your plan funding and set up the billing arrangement (self-managed, plan-managed, or NDIA-managed).

3

Meet Your Cleaner

We match you with a cleaner who suits your needs. On the first visit they walk through the tasks with you and set the routine.

4

Same Cleaner, Every Visit

Your cleaner arrives on the same day, at the same time, every visit. If anything needs adjusting, just tell us.

Family-Owned, Melbourne-Focused
About Us

Family-Owned, Melbourne-Focused

Excel Cleaning has been keeping Melbourne homes spotless since 2013. What started as a small family business in Moonee Ponds has grown into a 90+ strong team servicing households, NDIS participants, veterans, and aged-care clients across Melbourne.

We’re not a franchise and we’re not an app. Every cleaner on our team is hand-picked, police-checked, and fully insured. We match you with one person who learns your home and comes back every visit. No rotating rosters, no strangers, no surprises.

Whether you're paying privately, booking a one-off, or using NDIS funding, the standard is the same: reliable, thorough, and respectful of your space.

Meet the Team Call (03) 9372 0190
The Excel Difference

Why NDIS Participants Choose Excel Cleaning

Consistency, patience, and respect. That’s what matters when someone is coming into your home regularly.

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Why NDIS Participants Choose Excel Cleaning

Same Cleaner Every Visit

We assign one cleaner to each participant. They learn your preferences, your routine, and the way you like things done. No strangers, no surprises.

Patient and Respectful

Our NDIS cleaners work at your pace, communicate clearly, and always ask before moving or rearranging anything.

We Handle the Admin

Invoicing, NDIS claims, communication with your plan manager. We sort it. You don't deal with the paperwork.

Insured and Police-Checked

Every cleaner holds public liability insurance and a current national police check.

Flexible Scheduling

Weekly or fortnightly, on a schedule that fits your plan. Change days, skip a visit, or adjust the tasks any time.

Trusted Since 2013

Registered NDIS provider since 2021. Cleaning Melbourne homes since 2013, with the compliance the NDIS Commission requires.

Get Started With NDIS Cleaning

Send a message or call. We'll check your plan, talk through what you need, and match you with a cleaner in your area. No lock-in, no cancellation fees.

See My Price Call (03) 9372 0190
Get Started With NDIS Cleaning
FAQs

Frequently Asked Questions

Everything you need to know about our NDIS cleaning service. Can't find the answer? Get in touch.

Yes, if your NDIS plan includes funding for Core Supports: Assistance with Daily Life. Home cleaning falls under this category. The specific amount available depends on your individual plan. If you're not sure whether cleaning is covered, contact us and we'll help you check.

NDIS cleaning is charged at the NDIS price guide rate for household tasks. The cost depends on the hours and frequency of visits. We bill at the current NDIS price limits and handle the paperwork. No surprise charges.

That depends on your preference and your support arrangements. Many participants are home during the clean, sometimes with a support worker or family member, and the cleaner works around you. Others prefer to be out. Either way, your cleaner follows the agreed routine and locks up if needed.

Yes. We assign a dedicated cleaner to each NDIS participant. They come on the same day, at the same time, and follow the same routine. If your regular cleaner is unavailable (sick or on leave), we'll let you know in advance and send a trained replacement who has been briefed on your needs.

Contact us by phone or through the form on this page. Let us know your NDIS plan type (self-managed, plan-managed, or NDIA-managed) and what you need. We'll check your plan funding and match you with a cleaner in your area.

Yes. We work with support coordinators, plan managers, and families regularly. They can contact us directly to set up the service, agree on the tasks, or arrange billing, without you having to act as the go-between.

Visits can be skipped, days changed, or the frequency adjusted at any time. You, a family member, your support coordinator, or plan manager can let us know. We ask for at least 24 hours' notice; with less notice, the 2-hour minimum is billed against your plan to cover the cleaner's reserved time. Hospitalisation and other genuine emergencies aren't charged.

Yes. Cleaners use the products and equipment already in your home, so you stay in control of what's used in your space.

We adjust. If you need more hours, fewer hours, different tasks, or a schedule change, just let us know. Your cleaner adapts to your current needs, and we update the schedule and tasks accordingly.

We service over 326 suburbs across Melbourne, covering all regions: inner-city, eastern, northern, western, and south-eastern areas. Check our service areas page or contact us to confirm your suburb.

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