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DVA Cleaning Melbourne

DVA-funded house cleaning for eligible veterans across Melbourne, through DVA Household Services. Same cleaner every visit, patient and respectful. We invoice DVA directly, so once you're approved there's nothing for you to claim back.

Get a Call Back Call us: (03) 9372 0190
Police-checked cleaners
Same cleaner every visit
Serving Melbourne since 2013
Fully insured
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500k+ Cleans Completed
4.8 250 reviews
30+ Years of Family Cleaning Experience
100% Satisfaction Guarantee
How DVA Cleaning Works in Melbourne
How It Works

How DVA Cleaning Works in Melbourne

If you hold a DVA Gold or White Card and an accepted condition makes housework hard to manage, DVA may fund your home cleaning. The funded cleaning we provide is through DVA Household Services, and we invoice DVA directly, so you're not out of pocket and there's nothing for you to claim back.

DVA Household Services (HHS)
This is the programme we clean under. It's for veterans whose accepted service-related condition makes everyday housework difficult. DVA assesses your need, approves the support, and pays us directly. To get started, speak to your DVA case manager or Rehabilitation Coordinator, or call DVA on 1300 550 450 to arrange an assessment. Once you're approved, we take care of the rest.

Who we can help

  • Veterans with an accepted service-related condition that makes housework hard to manage
  • Family members or carers arranging and overseeing cleaning for a veteran

Veterans' Home Care (VHC)
VHC is the other DVA programme that covers cleaning, but it's delivered by providers contracted to DVA and assigned through your assessment agency. We're not a VHC provider, so the DVA cleaning we offer is through Household Services.

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What's Included

What's Included in Your DVA Clean

Your clean follows a regular routine, built around the support DVA has approved and agreed with your cleaner. As your needs change, we can adjust the routine and flag anything that might need a review with DVA.

Every room, every visit

  • Vacuum or mop floors (depending on surface)
  • Wipe all surfaces
  • High-touch surfaces (light switches, door handles)
  • Skirting boards dusted
  • Cobwebs removed
  • Empty bins

Kitchen

  • Clean sink
  • Stovetop and splashback
  • Appliance exteriors
  • Mirrors and glass

Bathrooms

  • Shower, bath and basin
  • Toilet inside and out
  • Mirrors and glass

Bedrooms

  • Make beds, and change linens when fresh sheets are available
  • Dust bedside tables
  • Wardrobe exteriors
  • Mirrors and glass

Living and dining areas

  • Coffee and side tables wiped
  • Dining table and chairs wiped
  • TV screen and electronics dusted
  • Mirrors and glass

Laundry

  • Clean sink
  • Appliance exteriors
  • Cabinet exteriors wiped

Extras on Request

Need light oven cleaning, a fridge interior wipe-down, interior windows or pantry organisation? Depending on the support DVA has approved, some of these can be included. If they fall outside it, we can quote them privately. Just mention it to your cleaner or the office and we'll sort out what's covered.

Our Process

How to Book Your DVA Clean

Already approved by DVA? We can usually have your first clean booked within a week or two.

1

Check Your Eligibility

If you don't already have approved Household Services support, speak to your DVA case manager, or call DVA on 1300 550 450 to arrange an assessment. They'll confirm what you're eligible for and approve your support.

2

Tell Us About Your Home

Once your funding is approved, give Excel a call on (03) 9372 0190 or fill in the form. Let us know what DVA has approved, the tasks that matter most, and your suburb.

3

Meet Your Cleaner

We match you with a Melbourne cleaner experienced with older clients and veterans. They visit your home, walk through the routine, and agree on a regular day and time.

4

Ongoing Service, Fully Invoiced

Your cleaner arrives on the same day every visit. We invoice DVA directly, so there's nothing for you to pay or claim back.

Family-Owned, Melbourne-Focused
About Us

Family-Owned, Melbourne-Focused

Excel Cleaning has been keeping Melbourne homes consistently clean since 2013. What started as a small family business in Moonee Ponds has grown into one of the city's most trusted cleaning teams, with 500k+ cleans completed across 326 suburbs.

We’re not a franchise and we’re not an app. Every cleaner on our team is hand-picked, police-checked, and fully insured. We match you with one person who learns your home and comes back every visit. No rotating rosters, no strangers, no surprises.

Whether it’s a weekly clean, a one-off reset, or help through a government-funded programme, the standard is the same: reliable, thorough, and respectful of your space.

Get a Call Back Call (03) 9372 0190
The Excel Difference

Why Melbourne Veterans Choose Excel Cleaning

With over a decade cleaning Melbourne homes and 30+ years of family experience, we've cleaned for veterans and their families across Melbourne.

Get a Call Back
Why Melbourne Veterans Choose Excel Cleaning

Trusted Cleaners Since 2013

We’ve been doing this since 2013. Reliability is the whole job.

Same Cleaner Every Visit

A familiar face and a set routine matter, especially as you get older. We assign one cleaner per client, and they stay.

Police-Checked and Insured

Every Excel cleaner holds a current National Police Check and we carry full public liability insurance.

DVA Rate Honoured

We charge at or under the published DVA rate for Household Services. No surprises, and no extras unless you ask for them.

Family-Friendly Arrangements

Many of our DVA clients are set up by adult children or carers. A family member can be the primary contact for scheduling, feedback and billing.

No Paperwork Stress

We send your invoices straight to DVA, so there's nothing for you to claim and no paperwork on your end.

Our Reviews

What Our Clients Say

Our most recent reviews from real customers.

Read all of our reviews
★ ★ ★ ★ ★
Google
"Nicki from Excel Cleaning is amazing, she has been cleaning our bathrooms for over two years now and we love the work she does. She even puts up with the mess the kids leave in the bathrooms. I wouldn't hesitate to recommend her or Excel Cleaning to anyone."
Russell Downs 3 days ago
★ ★ ★ ★ ★
Google
"I am very happy with my cleaner Olga. Every time I am looking forward to seeing her, because she is not only an excellent cleaner, but also an empathetic companion. Olga also gives me lots of useful advices and household hacks."
Anna Koyen 3 days ago
★ ★ ★ ★ ★
Google
"I have Mel k for my home cleans and she is on time friendly and does a great clean like its her own home, love the feeling after it fone. Would definitelyrecommend."
Leanne James 3 days ago
★ ★ ★ ★ ★
Google
"We have had the wonderful Sam from Excel cleaning out home for close to a year now. She does a great job and leaves the place looking and smelling great. Highly recommended"
Joe V 4 days ago
★ ★ ★ ★ ★
Google
"Aisha has been a lovely presence in our lives. Good cleaner, going beyond. 👏"
Maureen Ward 5 days ago
★ ★ ★ ★ ★
Google
"Excel are great, our cleaners Esther & Peter are fantastic, they are very thorough, very friendly and they love our dog!"
Chris M 5 days ago
★ ★ ★ ★ ★
Google
"I've had a very good experience with Excel so far. The customer service has been excellent from the moment I first got in touch. My clear (Pia) has done a great job- for a split second last week I thought I had a brand-new kitchen! The price is also very reasonable for the service and my CBD location."
Rob Jones 6 days ago
★ ★ ★ ★ ★
Google
"I couldn’t be happier with Teresa from Excel Cleaning Services. She is an absolute delight, takes great pride in her work, and always goes the extra mile when she can. Those little extras never go unnoticed and are so appreciated. I’ve been searching for a cleaner like Teresa for a long time and am so grateful I found her. I highly recommend her"
Jodie Ferrier 1 week ago
★ ★ ★ ★ ★
Google
"Would be lost without Peter and Esther’s weekly help. Machines"
Jim Rindfleish 1 week ago
Book a Clean Call us: (03) 9372 0190

Get Started With DVA Cleaning

Whether you're a veteran arranging your own clean or a family member organising support for a loved one, we'll make it simple. Call us, tell us your situation, and we'll match you with a trusted Melbourne cleaner. Once you're approved by DVA, your first clean is usually within a week or two.

Get a Call Back Call (03) 9372 0190
Get Started With DVA Cleaning
FAQs

Frequently Asked Questions

Everything you need to know about our DVA cleaning service. Can't find the answer? Get in touch.

For funded work, no. Once you're approved for DVA Household Services, DVA pays for the cleaning and we invoice them directly, so there's nothing for you to pay or claim back. If you'd like cleaning on top of what DVA covers, we can arrange that privately and confirm the cost with you first.

A DVA cleaner provides regular house cleaning that's funded by the Department of Veterans' Affairs for an eligible veteran, rather than paid for out of pocket. DVA approves the support, the cleaner does the domestic work, and the provider invoices DVA directly. At Excel, this is delivered through DVA Household Services.

Yes. DVA funds house cleaning for eligible veterans, mainly through two programmes: Veterans' Home Care (VHC) and DVA Household Services. The funded cleaning we provide is through Household Services, where DVA approves your support and we invoice DVA directly. VHC cleaning is delivered by providers contracted to DVA, which we're not, so we don't offer the VHC route.

You may be eligible if you hold a DVA Gold Card or an accepted White Card and you've been assessed as needing help at home. The funded cleaning we provide is through DVA Household Services, for veterans whose accepted service-related condition makes housework difficult. To check your eligibility, speak to your DVA case manager, or call DVA on 1300 550 450 to arrange an assessment.

If you already have approved Household Services support, just call Excel Cleaning on (03) 9372 0190 or fill in the form on this page. Let us know what DVA has approved, your suburb, and the tasks that matter most. We'll match you with a cleaner and book your first clean, usually within a week or two.

Yes. We assign one cleaner to each DVA client, and they come on the same day at the same time. Routine matters, especially if you're older, have mobility limits, or rely on a familiar face for support. If your regular cleaner is unavailable, we'll let you know in advance and send a trained replacement who's been briefed on your needs.

Yes, and many do. Plenty of our DVA clients are set up by adult children, partners, or carers. A family member can be our point of contact for scheduling, billing and feedback. Just let us know who to talk to, and we'll keep them in the loop.

We service over 326 suburbs across Melbourne, from the inner city out to the eastern, northern, western, south-eastern and bayside areas. Brighton to Werribee, Mornington to Eltham, Footscray to Ringwood. Check our service areas page or call us to confirm your suburb.

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