From 198 reviews
Our reviews are important to us. We work hard to do everything we can to meet the cleaning needs of our clients, and we believe that what they say about us is what really matters.
Being one of the most well-reviewed house cleaning companies in Melbourne, we are proud of the reputation we have earned over the 23 years we have been in business. Read what our clients have to say about us from over 190 online reviews.
From 198 reviews
We've been around
We provide domestic cleaning services all over Melbourne. We work in over 500 suburbs and have completed over 300,000 cleans in the past 23 years. We strive to be one of the best cleaning companies in Melbourne by offering professional and reliable home cleaning services.
We know that your home is important to you and that you don’t want to trust its cleanliness with anyone. This is why we carry out rigorous quality assurance checks on all new cleaners who join the Excel Cleaning team.
Our recruitment process ensures that all our cleaners meet and exceed professional standards for their work. If you’re paying for professional house cleaning, you should expect nothing less than excellent service.
We're all ears
We carry out regular follow-up calls with all of our clients to make sure the quality of our home cleaning is always maintained. We use your feedback to continually improve our home cleaning services in Melbourne in any way we can.
Weekly or fortnightly cleaning service to help keep your house clean and tidy.
Depending on your individual needs and preferences, the cleaner can visit your home either weekly or fortnightly. They will carry out their work using your products and equipment to make sure that your home is cleaned exactly the way you prefer.
Once we supply you with one of our highly trained cleaners, you will get the chance to meet them, walk them through your home, and explain how you like things done.
A thorough clean suitable for end of lease, move-in clean or a spring clean.
Whether you're ending your lease, moving in or just need a spring clean to freshen the place up, you can rely on our one-off cleaning services in Melbourne to take care of the job. This is a deep and thorough clean, ensuring your home is spotless from top to bottom.
Our one-off cleaning services are comprehensive and include the cleaning of all bench tops, cupboards, shelves, skirting boards and general surfaces. Our professional cleaners can also perform a deep clean on all floor types including wooden, tiled and laminated.
We like to speak to you on the phone to find out your cleaning needs so we can arrange a service that works for you
Meet your cleaner at the start of the service to show them through your home and explain how you like things done
Let our cleaning expert take care of everything for you quickly and efficiently
We will call you the day after the clean to check in and make sure you are satisfied with the service
Payment is made directly to the cleaner and can be done either by cash on the day of the service or via direct deposit into their bank account, whichever is more convenient for you.
For all one-off services, including end of lease, move in or spring cleaning, we require a $100 deposit over the phone to secure the booking. This payment can be made by debit or credit card. Once the service is complete and you are happy with the job, we process the remainder of the payment through the same card.
Our team of over 90 cleaners are able to reach over 500 suburbs in Melbourne. This means we always have someone on hand who is just right to clean your home.
We advertise extensively throughout Melbourne to find the perfect candidates and end up hiring around 1% of people who apply. Each of our cleaners undergo training with our experienced staff to make sure their skills are up to scratch.
Our cleaners are all:
We allow (and prefer) clients to meet their professional house cleaner before they start. Once you're happy with your cleaner and based on your preferences, you can let the cleaner in yourself, hide a key for them or give them a key directly. Many of our clients give their cleaner a key because of how satisfied they are with our careful recruitment and training process.
We are so confident in the exceptional quality of our cleaning agency in Melbourne that we offer a 100% money back guarantee if something goes wrong or can’t be corrected. If, for whatever reason, you are not satisfied with our house cleaning service, simply give us a call and we will do whatever we can to resolve the situation.
We will either:
Work with the cleaner that was allocated to you to make sure that they are meeting the high standards of our service.
Allocate a new cleaner to you if the current cleaner isn’t working out.
If nothing more can be done to remedy the issue, we will happily give you your money back.